If you are currently playing Call of Duty Blackout and experience freezing like I have. I have decided to build a quick troubleshooting guide as I was recently approached by Activison support as a result of a frustrated tweet I sent out.

 

After following the support link it took me to a page with instructions to clear out my Xbox One X cache.  The Xbox 360 has a UI menu option to clear the cache but with the Xbox One X we won’t have a UI menu option so follow the steps below:

  1. Turn off your Xbox One.
  2. Once the indicator lights on the front of the Xbox One and the console’s power brick are off, unplug the power brick from the back of your console.
  3. Wait at least 30 seconds.
  4. Plug the power brick back into your Xbox One and turn it on.

The second part of the article talks about deleting saved game data. I noticed I had my local game data and there was a 1GB reserve for Call of Duty.

call of duty xbox one x saved data

 

I went ahead and deleted both, making sure to delete only the local copy of my user saved data.