Recently on a new install of Avamar version 6.1; I had a VMware Image based backup fail with error 10007. Upon further investigation of the backup job log I noticed that the snapshot failed with: A general system error occured: Protocol error from VMX. This is a good example of two very vague errors on both the backup system and the virtual infrastructure. So to further investigate we needed to look deeper into the vmware.log file…
I noticed a recent NDMP backup failed with error code 10007, here is the job log information:
2010-12-01 08:00:45 avndmp Error : Snapup of “ndmp-volume-name” aborted due to ‘Error during NDMP session’.
2010-12-01 08:00:45 avndmp Info : NDMP session result: avtar returned:176 ‘Fatal signal’ ndmp returned:157 ‘Miscellaneous error’
2010-12-01 08:00:45 avndmp Info : Final summary generated subwork 1, cancelled/aborted 1, snapview 0, exitcode 157
2010-12-01 08:00:45 avndmp FATAL : Fatal signal 11 in pid 21946
2010/12/01-08:00:45.23164 [avndmp_ctl_sup] FATAL ERROR: Fatal signal 11
[sociallocker id=”759″]I’m still investigating and will update the post when i find out the root cause. [/sociallocker]